PROGRAM MEMBER SERVICES
We become your Program Member Services department, handling all program inquiries from your reward participants
Lift & Shift provides Program Member Services to all its loyalty program clients. The participants in your reward program (whether customers, channel partners and/or employees) are highly valuable to your business, and so deserve a great experience with all aspects of your loyalty program. It’s important that when your program participants have questions about the program that they quickly and easily connect with someone who will promptly help via email or phone. Your reward earners rightly expect a prompt and personal response. Managing those inquiries is a significant time commitment for any reward program operator.
Here's why
A thorough understanding of every aspect of the program is needed. So too is access to accurate and timely program data. Program Member Services must respond to a wide array and fluctuating volume of questions. Typically, that includes inquiries about transaction history, account balances, investigating missing points or transactions, forgotten passwords, status of reward redemption, etc. Each question requires someone to investigate and respond. The nature of inquiries also needs to be internally tracked for ongoing program improvement.
Additionally, the more participants in the reward program, the greater the volume of inquiries there are. It’s a significant time commitment, especially when you have thousands of program members.
The Lift & Shift Advantage
We’ll handle it all for you. It’s part of what we do as a full-service program provider. Who else knows your program so completely? We take that worry and staff time off your shoulders so you and your existing customer service team can focus on their current roles, doing what they know best.